Overview

This Privacy Policy explains how RavenLMS.com collects, uses, protects, and shares information when you visit our website, create an account, purchase a product, download software, request support, or use RAVEN LMS services.

RAVEN LMS provides WordPress-based learning management system products, themes, add-ons, documentation, updates, subscriptions, and related digital services for training providers, certification programs, corporate learning teams, and organizations using WordPress for structured learning.

Information We Collect

When you use RavenLMS.com, we may collect information needed to operate the website, process orders, manage subscriptions, provide downloads, deliver support, and improve our services.

• Name, email address, billing details, and account username
• Order history, subscription status, license information, and download activity
• Support messages, submitted website details, screenshots, or technical issue details
• Browser type, device information, IP address, website usage data, and basic security logs

How We Use Information

We use customer information to process purchases, create customer accounts, deliver digital products, manage subscriptions, provide updates, respond to support requests, prevent fraud, improve website performance, maintain order records, and communicate about RAVEN LMS products and services.

• Process orders and subscription renewals
• Provide downloads, updates, and license access
• Respond to support and account requests
• Improve website performance and product experience
• Protect against fraud, abuse, and unauthorized access
• Send important service, billing, renewal, and product notices

Payments and Billing Information

RavenLMS.com uses WooCommerce to manage purchases, customer accounts, orders, downloads, subscriptions, coupons, taxes, and checkout activity. We use Payoneer and other available payment methods to receive payments.

Payment processing may be handled by third-party payment service providers. We do not intend to store full credit card details on RavenLMS.com. Payment providers may collect and process payment information according to their own policies, systems, and security practices.

Cookies and Website Tracking

RavenLMS.com may use cookies and similar technologies to support account login, shopping cart activity, checkout, downloads, website preferences, analytics, security, and performance.

Some cookies are necessary for the website and WooCommerce checkout to function properly. You may control cookies through your browser settings, but disabling cookies may affect account access, cart behavior, checkout, or product downloads.

Email Communication

We may send emails related to orders, subscriptions, account activity, downloads, support requests, product updates, renewal notices, security alerts, and service announcements.

If we send marketing emails, you may unsubscribe using the link provided in the email or by contacting us directly.

How We Share Information

We do not sell customer personal information. We may share limited information with trusted service providers only when needed to operate the website, process payments, manage orders, deliver emails, provide support, analyze website activity, secure the website, or maintain our services.

These providers may include WordPress-related tools, WooCommerce extensions, Payoneer, payment processors, hosting providers, email services, analytics tools, security services, and support systems.

Data Security

We use reasonable technical and administrative measures to help protect customer information. However, no website, hosting environment, payment system, email system, or internet-based service can be guaranteed to be completely secure.

Customers are responsible for using strong passwords, protecting account access, keeping their own WordPress websites secure, and maintaining backups before installing or updating RAVEN LMS products.

Data Retention

We may retain account records, order history, subscription details, license records, support messages, and related information for as long as needed to provide services, maintain business records, prevent fraud, resolve disputes, improve products, and support customer accounts.

Your Choices

You may review your customer account, update certain account details, cancel subscriptions where available, unsubscribe from marketing emails, or contact us about privacy-related questions.

Some order, billing, tax, license, security, and support records may need to be retained for business, legal, security, or operational reasons.

Third-Party Services

RavenLMS.com and RAVEN LMS products may include links to or integrations with third-party services such as WordPress, WooCommerce, Payoneer, payment gateways, hosting providers, analytics tools, email platforms, security tools, and other services.

We are not responsible for the privacy practices, policies, outages, pricing changes, limitations, or content of third-party services.

Children’s Privacy

RavenLMS.com is intended for business, professional, and organizational use. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review the request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Last Updated date. Continued use of RavenLMS.com after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, your account, purchases, subscriptions, refunds, downloads, or support access, please contact us.

• Website: RavenLMS.com
• Email: info@ravenlms.com