About RAVEN LMS

RAVEN LMS provides WordPress-based learning management system products, themes, add-ons, documentation, updates, and related digital services. Our products are designed for training providers, corporate learning teams, certification programs, online education businesses, and organizations that want to manage courses, exams, certificates, learners, and reports inside WordPress.

Digital Products

All products sold on RavenLMS.com are digital products. We do not ship physical products, printed manuals, discs, or boxed software. After a successful purchase, product access may be delivered through your customer account, download link, email notification, license dashboard, or another digital delivery method available through our website.

WooCommerce Checkout and Payoneer Payments

RavenLMS.com uses WooCommerce to manage product purchases, customer accounts, order records, subscriptions, downloads, coupons, taxes, and checkout activity. When you place an order, you agree to provide accurate billing, account, and payment information.

We use Payoneer and other available payment methods to receive payments. Payment processing may be handled by third-party payment service providers. We do not control every part of third-party payment processing, bank review, card authorization, currency conversion, fraud screening, settlement timing, or payment provider restrictions.

Orders may be delayed, canceled, or reviewed if payment fails, billing details are incomplete, payment information cannot be verified, or fraud prevention checks are triggered.

Customer Accounts

Some purchases, downloads, subscriptions, updates, license services, and support features may require a customer account. You are responsible for keeping your login details secure. You should not share your account access, download links, license information, or subscription access with unauthorized users.

Product License and Usage

Purchasing a RAVEN LMS product gives you a license to use the product according to the plan or subscription selected at checkout. You do not purchase ownership of the RAVEN LMS brand, product identity, design assets, documentation, source materials, or intellectual property.

You may not resell, redistribute, publicly share, repackage, sublicense, copy, or offer RAVEN LMS products as your own product without written permission. You may not attempt to remove licensing controls, bypass protection mechanisms, or use product files in a way that violates these Terms.

Yearly Subscriptions

RAVEN LMS products may be sold through yearly subscriptions. An active yearly subscription may include access to product downloads, updates, new releases, support, license services, and customer account access during the subscription period. When a subscription expires or is canceled, access to future updates, downloads, and support may stop.

Subscription Renewal and Cancellation

Yearly subscriptions may renew automatically unless canceled before the renewal date. Customers are responsible for reviewing subscription status, renewal dates, billing details, and cancellation options from their account area. If you do not want a subscription to renew, you should cancel it before the renewal date.

7-Day Refund Policy

RAVEN LMS maintains a 7-day refund policy for eligible purchases. Refund requests must be submitted within 7 days from the original purchase date. After 7 days, purchases are generally non-refundable.

Because our products are digital and can be accessed or downloaded after purchase, refund approval may depend on the nature of the issue, product access, download status, support history, and whether the issue can be reasonably resolved. We may ask for details such as screenshots, error messages, website information, or steps to reproduce the problem before reviewing a refund request.

Refunds may not be approved for reasons such as change of mind after purchase, failure to cancel before renewal, lack of WordPress experience, unsupported hosting environments, third-party plugin or theme conflicts, custom code conflicts, product misuse, or requests submitted after the 7-day refund period.

Product Updates

Active subscribers may receive product updates during the subscription period. Updates may include bug fixes, security improvements, compatibility changes, performance improvements, design refinements, and new features. We may modify, improve, rename, replace, or remove features when needed to improve product quality, stability, security, or long-term maintainability.

Support

Support may be available to customers with an active subscription, unless otherwise stated on the product page or plan details. Support may include help with installation, product settings, basic configuration, license access, downloads, product usage, and product-related technical questions.

Support does not include custom development, custom design work, third-party plugin troubleshooting, WordPress repair, server administration, malware cleanup, hosting support, database recovery, website redesign, or custom feature building unless separately agreed.

Customer Responsibilities

Customers are responsible for maintaining their own WordPress website, hosting account, backups, plugins, themes, user accounts, security settings, and website content. Before installing or updating any RAVEN LMS product, we recommend creating a complete backup of your website.

Product Compatibility

RAVEN LMS products are built for WordPress environments. Product performance may depend on your WordPress version, PHP version, hosting configuration, active plugins, active theme, browser, server resources, and site settings. We cannot guarantee compatibility with every third-party plugin, theme, hosting provider, custom codebase, or WordPress configuration.

Intellectual Property

All RAVEN LMS product names, logos, website content, software, documentation, graphics, screenshots, branding, design elements, and related materials belong to RAVEN LMS or its authorized rights holders. You may not copy, resell, redistribute, reproduce, or use our intellectual property in a way that suggests ownership, partnership, endorsement, or authorization without written permission.

Third-Party Services

RavenLMS.com and RAVEN LMS products may work with third-party services such as WordPress, WooCommerce, Payoneer, payment gateways, hosting providers, email services, analytics tools, security tools, and other integrations. We are not responsible for third-party outages, pricing changes, policy changes, errors, limitations, account restrictions, or compatibility issues.

Website Content

We try to keep our website, product descriptions, documentation, screenshots, pricing, and feature information accurate and current. Product details may change over time. We may update website content, correct errors, change pricing, revise descriptions, add features, remove features, or update product information at any time.

Acceptable Use

You agree not to use RavenLMS.com or RAVEN LMS products for unlawful, harmful, abusive, fraudulent, or unauthorized purposes. You may not attempt to bypass licensing controls, misuse downloads, share unauthorized access, attack our website, exploit product code, remove protection mechanisms, or use our products in a way that harms RAVEN LMS, our customers, our services, or our intellectual property.

Limitation of Liability

To the maximum extent permitted by applicable law, RAVEN LMS is not responsible for indirect, incidental, special, consequential, or business losses related to product use, website downtime, third-party service issues, hosting problems, data loss, missed renewals, or customer configuration errors.

Changes to These Terms

We may update these Terms and Conditions when needed to reflect product changes, payment changes, legal requirements, operational updates, or business changes. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about these Terms and Conditions, product access, subscriptions, billing, refunds, or support, please contact us.

• Website: RavenLMS.com
• Email: info@ravenlms.com