Refund Eligibility

A refund may be considered when:

• The refund request is submitted within 7 days of purchase.
• The product has a technical issue that cannot be resolved by our support team.
• The purchased product does not work as described on our website.
• You provide your order details and a clear reason for the refund request.

Non-Refundable Situations

Refunds may not be approved in the following cases:

• The request is submitted after the 7-day refund period.
• The product has been used extensively or implemented on a live project.
• The issue is caused by third-party themes, plugins, hosting restrictions, or custom code.
• The customer changed their mind after downloading or accessing the product without a valid technical reason.
• The product was purchased during a special promotion marked as final sale or non-refundable.

How to Request a Refund

To request a refund, please contact our support team within 7 days of purchase. Include your name, email address, order number, product name, and the reason for your refund request.

Our team may ask for additional details so we can verify the issue and offer assistance before processing the refund.

Refund Processing

Approved refunds will be processed back to the original payment method. Processing time may vary depending on the payment provider, bank, or card issuer.

Once a refund is approved, access to product downloads, updates, support, and related license benefits may be disabled.

Policy Updates

Raven LMS may update this refund policy from time to time. Any changes will be posted on this page and will apply to future purchases.